PENGARUH BEBAN KERJA DAN LINGKUNGAN KERJA TERHADAP KUALITAS KERJA PERAWAT DI RSU BELLEZA KEDATON

Julia Nur Andina; Dasrun Hidayat; Budi Santoso

doi:10.36989/didaktik.v12i03.18529

Julia Nur Andina Universitas Adhirajasa Reswara Sanjaya
Dasrun Hidayat Universitas Adhirajasa Reswara Sanjaya
Budi Santoso Universitas Adhirajasa Reswara Sanjaya

DOI: https://doi.org/10.36989/didaktik.v12i03.18529

Keywords: workload, work environment, work quality, nurses

Abstract

Nurses' work quality is a key determinant of healthcare service quality because nurses interact directly and continuously with patients. This study aimed to analyze the effect of workload and work environment on nurses' work quality at Belleza Kedaton General Hospital. A quantitative explanatory survey with descriptive and verificative analysis was used. The population consisted of 97 staff nurses and all members were included through total sampling. Data were collected using a 40-item questionnaire and analyzed with descriptive statistics, instrument validity and reliability tests, classical assumption tests, and multiple linear regression using SPSS 25. The workload, work environment, and work quality variables obtained mean scores of 3.17, 3.16, and 3.32, respectively. Workload significantly affected work quality (t = 6.181; p < 0.001; beta = 0.520), as did the work environment (t = 5.205; p < 0.001; beta = 0.438). Simultaneously, both variables were significant (F = 325.137; p < 0.001) and explained 87.4% of the variance in nurses' work quality. The findings emphasize proportional workload management, adequate staffing, and a safe and supportive work environment to strengthen nursing service quality.

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